Cookies & Privacy Policy

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General principles

UK DEBT SERVICE LTD is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data (“We”, “Us”, “UK DEBT SERVICE”) collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 2018 (the Act), the data controller is UK Debt Service LTD, C/O Burton Varley Bank Chambers, 93 Lapwig Lane, Manchester, M20 6UR. DPA number ZA47502. As part of our service, we’ll take a look at your financial situation, explain the available options, and advise whether an IVA could be suitable for you. If you decide you want to set up an IVA, we can put you in touch with our trusted provider. If you then want to use their services, we get a fee for introducing you, or for the preparatory work we complete, fees are payable if ongoing services are provided.

Information we collect from you

We will collect and process the following data about you:

  • The information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail, SMS, WhatsApp or otherwise. It includes information you provide when you register to use our site, subscribe to our service or search for a product. The information you give to us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph. Whilst we have an on-going business relationship your records will remain active. Data will be deleted 180 days after the end of client activity.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet.
    • Browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
    • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site including date and time, products you viewed or searched for’ and page response times. Download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site.

We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Facebook Remarketing (Facebook, Inc.) Facebook Remarketing is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy Policy – Opt Out Adwords Remarketing (Google, Inc.) AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the AdWords advertising network and the DoubleClick Cookie. Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy Policy – Opt Out Bing Remarketing (Microsoft, Inc.) Bing Remarketing is a remarketing and behavioral targeting service provided by Microsoft Inc. that connects the activity of this Application with the Bing advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: US – Privacy Policy – Opt Out

Uses made of the information

  • The information you give to us. We will use this information:
    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
    • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data
    • To notify you about changes to our service;
    • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • To allow you to participate in interactive features of our service when you choose to do so; As part of our efforts to keep our site safe and secure;
    • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and the information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. We will store the information we collect about you online for as long as we have an active business relationship. Data will be deleted 180 days after the end of client activity. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@uk-debtservice.co.uk Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. You can request to revoke your information from our records at any time. To do this contact us at info@Uk-debtservice.co.uk

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will do our very best to supply you with the information within 30 days. To do this please contact our head office on info@Uk-debtservice.co.uk and the SAR procedure will be followed.

Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to info@uk-debtservice.co.uk

Complaints Handling Policy

Any expression of dissatisfaction about the provision, or failure to provide, a financial service and complaints handling procedure which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience is treated as a complaint. This includes correspondence in writing and that made during verbal communication. Where any customer expresses concern about the service, steps should be taken to resolve that matter and it should be treated as a complaint. Complaints will be resolved within 8 weeks upon receipt and a detailed response will be provided to yourself. Complaints are initially made to the customer service team and can be done via telephone on a local telephone number (basic rate). Complaints may be received directly from customers or from third-party representatives. In the event of any complaint, the matter must be recorded and logged and referred to the nominated complaints handler in accordance with the complaint handling process. All complaints will be acknowledged within 5 working days. Any complaint received from a third-party representative such as Trading Standards or the Citizens Advice Bureau should be immediately referred to the nominated complaints handler. Customers are provided with Insolvency Practitioners Association (IPA) details (including the website) and a leaflet on raising a complaint to IPA should they wish to do so.

Complaints Procedure

The following complaints procedure is made available to every customer upon request, is published on the company’s website, and is included in summary form in our customer documentation. There are several different ways that you can contact us and you can choose from the following: Contact our customer services team by telephone on 0161 413 2387. Lines are open between 10:00am and 7pm Monday to Thursday and 10:00 am to 4:00 pm Fridays (excluding bank holidays). Calls are charged at standard rates for your phone provider. Or by writing to us at:

3rd Floor South Court Business Centre
Sharston Road
Sharston
M22 4BB
Email: complaints@uk-debtservice.co.uk

If you are contacting us in writing or via email please remember to let us know your name, your contact details, some details about your complaint and how we can help put things right.

How long will it take?

We try to resolve complaints as soon as possible. In most cases, we will be in touch with you within 3 business days with a resolution. If your complaint is complicated it may take longer, but we will keep you regularly updated about our progress and let you know if we need any further information from you. We’ll send you our final response within 8 weeks. If we can’t respond at this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint at this point or you are unhappy with our final response, you can refer it to the IPA.

You can contact the IPA at:

Our Insolvency Practitioner (IP) is personally licensed by the Insolvency Practitioners Association. The Insolvency Practitioners Association (IPA) can be contacted at;

Insolvency Practitioners Association
Head of Regulation
Working From Southwark
32 Blackfriars Road
London
SE1 8PB

www.insolvency-practitioners.org.uk

You can refer your complaint to the IPs authorising body at any time or if you remain unhappy following our response. You can do this by completing the online complaints form available at https://www.gov.uk/complain-about-insolvency-practitioner which can be sent by email or by post to the Complaints Gateway. Alternatively, you can call the Insolvency Service Enquiry Line on 0300 678 0015, who will take you through the questions on the form over the phone.

Regulatory Bodies

Our Insolvency Practitioner (IP) are personally licensed by the Insolvency Practitioners Association. The Insolvency Practitioners Association (IPA) can be contacted at Head of Regulation, Working From Southwark, 32 Blackfriars Road, London, SE1 8PB.