Signposting for Help

Learn more about our collaboration with
The National Support Network

Home > Support > Signposting for Help

What is signposting and why is it important?

Signposting refers to the process of providing information, guidance, or direction to people about relevant support services, resources, or organisations that can assist them with their specific needs or challenges. It can be Directed (where the person in need finds help themselves through information provided), or Assisted (where someone actively helps the person in need to identify specific services).

There should be no barriers to finding and accessing help for any problem, but in practice, there are obstacles such as lack of awareness, apprehension, and accessibility concerns. In the UK 11.8 million people struggle to find help, and 2 in 5 of us delay or give up searching because of this. While we can’t prevent many of these challenges from happening, we can however make it easier for people to get the help they need when they need it.

Who is the National Support Network?

The National Support Network are a social enterprise that helps anyone facing life challenges to connect with support quickly and easily.

The initiative was started by Catriona [Cat] Divers who had struggled to find help for herself and others in difficult circumstances. Knowing how important it is to find help at the earliest opportunity is why they aim to make it as easy as possible for others to access up-to-date, reliable information on UK helplines and other vital support services.


The Collaboration between UK Debt Service and the National Support Network

UK Debt Service understand that there are many everyday circumstantial problems which may contribute towards a persons debt crisis. We therefore believe that access to tailored and sensitive support is a must, which is why we’re members of the National Support Network. We work with the NSN to improve our debt support, which means we can help those who might find themselves in financial difficulties as a result of additional problems they may be facing, such as a bereavement, health issue, relationship and family problems.

Without support, everyday problems can have negative consequences on various aspects of your life, from ignoring your responsibilities to a loss of control over your finances.

How can I find help quick and easily?

As part of our partnership with the NSN, we offer those in problem debt access to the Support Hub. This is a free online portal that helps you find and connect with different types of support for any problem in one place, quickly and safely. Once a search for support is carried our in the Hub,  you will be able to see available support options in one place, filter results, and connect with support directly through the portal. The portal has been developed collaboratively with hundreds of people across the UK and is continually co-created and updated by trained teams, technology and users.

We understand that seeking support is a personal and unique journey for each individual. That is why the Support Hub gathers a wide range of resources, including helplines, self-help apps, local support services, and peer support groups. Our goal is to ensure that all our customers have access to the assistance that best suits their situation.

Who can use the Support Hub?

Anyone in the UK who is experiencing financial difficulty and needs support for any additional challenge or problem can use the portal to find help for anything from health or housing to relationships or money challenges.

What services and topics do you signpost to?

The Support Hub is a comprehensive resource and covers over 1,000 common life challenges. At a high-level, this spans mental health, health, relationships, family, work, housing, money, crime, pets and other areas. The National Support Network continually add to this as the landscape evolves with current events.

The Support Hub contains information on thousands of vetted support services, guidance and resources available at a national level across England, Scotland, Wales and Northern Ireland. This includes helplines, self-help apps, online information, local services, peer support groups and other helpful tools and resources.

The Support Hub does not currently publish information on support events, local services (unless available nationwide), products, and services that can’t directly be accessed by individuals.

How do I access the Support Hub?

  1. Fill out our form and we will text or email you a secure and anonymous access to the Support Hub
  2. Start by searching or exploring topics that relate to the problem you’re facing.
  3. Use filters to narrow down your results and find what suits you best.
  4. Click on the buttons provided to connect with different services or resources.

The Support Hub is anonymous and requires no log-in or other barriers to use it. Our goal is to make your search for support comfortable and straightforward.

Remember, finding the right support may involve some trial and error. Don’t give up and the database is always growing with new and unique support options.

Register to access the Support Hub

Fill out our form and we will text or email you a secure and anonymous access to the Support Hub

Free debt counselling, debt adjusting and providing of credit information services is available. You can find out more by contacting Money Helper.

Free debt counselling, debt adjusting and providing of credit information services is available. You can find out more by contacting Money Helper.